0
Open conversations
Across connected customer channels
Team Collaboration
Replace isolated devices and scattered handoffs with a shared queue where ownership, history, notes and customer context remain visible.
WhatsAppInstagramCRMAutomationSupport
Illustrative workspace
Team conversation queue
All connected channels · Live ownership view
- Open
- 0
- Unassigned
- 0
- SLA health
- 0%
active conversations
needs an owner
first-response target
Priority conversations
Oldest waiting: 11 min
Neha Kapoor
Need help with my order
WhatsApp · Arjun
Orbit Labs
Can we reschedule the demo?
Instagram · Sales queue
Rohan Mehta
Invoice amount looks different
WhatsApp · Priya
Sales load
0%
Support load
0%
Returns load
0%
Sample data for product illustrationYour workspace reflects live activity
0%
SLA health
First-response target coverage
0
Needs an owner
Unassigned conversations surfaced live
0m
Fastest response
Current priority queue
Complete capability map
Everything your team needs to run shared team inbox.
Each capability works in the same workspace, with shared identity, permissions and operational context.
Connected Channel Inbox
Read and respond to supported messaging conversations from one shared queue.
Included capabilityConversation Ownership
Make the active owner and responsible team visible to everyone involved.
Included capabilityInternal Notes
Share private context with teammates without sending it to the customer.
Included capabilityQuick Replies
Reuse reviewed answers while keeping agents in control of the final response.
Included capabilityTags & Priority
Organise conversations by topic, urgency, customer type, or operational state.
Included capabilityRouting & Handoffs
Move work between queues and agents without losing conversation history.
Included capability
WhatsAppInstagramCRM
Designed for real teams
One view for people, context and action.
Give every customer conversation a clear owner, shared history, internal context, and fast response path across connected messaging channels.
Built to work with your connected WayConnect workspace
Connected workflow
Every conversation moves with its context intact
Messages enter a shared queue, gain clear ownership and move between people without losing the customer story.
Receive centrally
Bring supported channel conversations into one queue.
Route by context
Use brand, topic and availability to direct work.
Collaborate privately
Add notes, tags and internal context for teammates.
Respond with ownership
Keep the active person and next action visible.
Conversation intelligence
Give agents the context they need without slowing the reply.
AI-assisted conversation summaries, intent signals and reply drafts reduce repetitive reading while every response remains reviewable by the assigned person.
GroundedWorkspace context
ControlledConfigured rules
ReviewableHuman oversight
Assistance layer
Where intelligence helps
Summarise long threads
01Surface the request, prior actions and unresolved detail.
Suggest the right queue
02Use conversation signals to recommend a routing destination.
Draft from context
03Prepare an editable reply using approved workspace knowledge.
Human control stays explicit
Assistance can prepare and explain work; configured approvals still control consequential actions.
WayConnect Intelligence
Explainable assistance for Shared Team Inbox
Example signal
94%Confidence
Intent routing confidence
Illustrative readout from approved workspace context.
Signal strength
Intent routing confidence
Context grounded
Uses approved workspace data
Guardrails checked
Respects configured business rules
Fallback available
Keeps human review in the loop
Decision trace
Every suggestion keeps its context and review path visible.
1. Context
Approved data
2. Guardrails
Policy check
3. Assistance
Suggested action
4. Review
Human decision
Built for real operations
One connected operating model, built around your team.
Give every customer conversation a clear owner, shared history, internal context, and fast response path across connected messaging channels. The view below shows how its supported tools, operating controls, and outcomes stay connected.
- 03
- Real-world workflows
- 05
- Connected tools
- 04
- Operational outcomes
Where teams use it
Practical workflows
Sales conversations
01Keep qualification and follow-up connected to the customer.
Service coordination
02Transfer work between specialists without repeating questions.
Multi-brand teams
03Separate queues while preserving central administration.
Operational connection map
End-to-end visibilityHow work moves through Shared Team Inbox
Connected tools
WhatsApp
Instagram
CRM
Automation
Support
Operating controls
Shared Team Inbox
Shared operational context
Role-aware ownership
Visible activity history
Visible outcomes
No isolated customer conversations
Clear ownership in every queue
Faster handoffs with shared context
Consistent reviewed responses
Connected input → accountable workflow → visible outcomeCapability map · no modelled metrics
FAQs
Frequently AskedQuestions
Practical answers about shared team inbox, connected workflows, AI assistance, and team controls.
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