Refund & Cancellation Policy

1. Subscription billing

WayConnect plans are billed in advance for the billing period selected at checkout or in an Order Form. Usage-based messaging, provider, add-on, or overage charges may be billed separately after they are incurred.

2. Trials and plan evaluation

If a trial is offered, its duration and included features will be shown when it begins. A trial does not automatically create a right to a refund after a paid plan starts. Customers should evaluate plan suitability before approving payment or renewal.

3. Cancelling a subscription

You may cancel a self-serve subscription from workspace billing settings or by contacting support. Cancellation takes effect at the end of the current paid period unless your Order Form states otherwise. Access remains available until that date, subject to unpaid amounts and these terms.

To avoid a renewal charge, submit cancellation before the renewal date shown in billing settings. Removing an integration, user, or workspace does not by itself cancel a subscription.

4. Refund eligibility

Payments are generally non-refundable once a billing period begins. We may approve a full or partial refund when required by law, when a duplicate or incorrect charge is verified, or when WayConnect confirms a material billing error.

• Refunds are not ordinarily provided for unused time, reduced usage, forgotten cancellation, or change of business requirements.
• Charges already incurred for messages, third-party providers, implementation work, custom services, taxes, or overages are normally non-refundable.
• Enterprise and annual commitments follow the cancellation and refund terms in their signed Order Form.

5. Service credits

Where a service-level commitment applies, an eligible incident may result in service credits rather than a cash refund. Credit eligibility, calculation, and claim windows are governed by the applicable service-level agreement.

6. How to request a review

Send a request to billing@wayconnect.co from an authorised workspace email. Include the workspace name, invoice or payment reference, charge date, amount, and a short explanation. Do not include passwords, access tokens, or complete payment-card details.

We aim to acknowledge billing requests promptly. Approved refunds are returned to the original payment method, and the financial institution may require additional processing time.

7. Contract precedence and contact

Consumer rights that cannot legally be excluded remain unaffected. If an Order Form or applicable law provides different cancellation or refund rights, those terms control. Questions can be sent to billing@wayconnect.co.